MANILA — The Department of Information and Communications Technology (DICT) will be monitoring online consumer applications covering the most popular e-commerce apps such as Shopee and Lazada, and delivery apps and online payment platforms, after the launch of the Consumer Application Monitoring System (CAMS) last week.
The Cybercrime Investigation and Coordinating Center (CICC), an attached agency of DICT, which spearheaded the establishment of CAMS, said the monitoring platform would also keep tabs on online apps established and operated by government agencies for efficiency.
CICC executive director Undersecretary Alexander Ramos said that through the CAMS platform, consumers can identify, in real time, which applications are performing well.
Private companies and government agencies can also identify the performance of their applications, in real time, to improve their services.
Ramos also said that CICC will regularly release to the public the results of their application monitoring.
The CAMS platform will allow the DICT and CICC to monitor the apps of all e-commerce apps, delivery apps, online payment platforms, trading and business platforms, entertainment and links for connectivity of various providers, to ensure consumer protection.
DICT Secretary Ivan John Uy welcomed the launch of the CAMS platform on Sept. 13 at the National Cybercrime Hub in Bonifacio Global City as a good opportunity for collaboration between government and the private sector.
“This will be a useful tool to identify the performance and the problem with government applications,” Uy said.
He lamented that people often blame poor online services to connectivity, when sometimes the problems are in poorly performing applications.
Ramos, for his part, said that the CAMS can be a tool to educate the public about online apps.
“It’s not a warning, but rather it’s a tool. Our objective is to educate the public,” he said.
“People should understand we are not here to put down or to put up anyone. We are here for the public to understand that there are options,” Ramos added.
The consumer monitoring system will be deployed to 100 city locations nationwide, including one at the National Cybercrime Hub. (philstar)
